Frequently Asked Questions

The short answer is yes! It is practically impossible for you to get Covid19 from our Kratom or other products. The coronavirus cannot live and be viable outside the host for a long time. Usually, just one or a few hours is enough to render any viruses non-viable. In some favorable conditions, it could be a day or some days, but these are edge cases. This means the time it takes to ship the kratom from Southeast Asia to our U.S. warehouse and wait for safety analysis results would make any possible virus non-viable, meaning it can't cause any diseases anymore. Also, kratom powder is a very poor breeding ground for the virus as it needs a moist or greasy environment to stay viable. We follow U.S. CDC guidelines and use Covid-safe, GMP-compliant food-grade practices in packaging and shipping our products.

Our packaging process ensures the packaging and the product is safe from any biological contamination, not only coronavirus (see the previous chapter). Also, when picking and shipping your order, we use proper and certified safety gear, which ensures the parcels leave our facility as safe as possible.

Kratom is a traditional Southeast Asian herb derived from the leaves of the Mitragyna speciosa tree. It has been used for centuries in Southeast Asia for various purposes, including as a stimulant at low doses and a sedative at higher doses. In the U.S., kratom is often sought by individuals looking for natural alternatives to support well-being. Kratom leaves contain over 30 alkaloids, the most prominent being Mitragynine and 7-Hydroxymitragynine, which are believed to contribute to its effects. While kratom use in the U.S. is gaining attention, it's important to note that it has not been approved by the FDA for medical use.

What are kratom's active compounds? The alkaloids in Kratom alkaloids are responsible for various properties and effects in kratom. Kratom leaves contain over 30 alkaloids, the main ones being Mitragynine and 7-Hydroxymitragynine. These are widely claimed to be responsible for kratom’s pain-relieving, sedative, euphoric, and stimulating effects.

According to the National Institute on Drug Abuse (NIDA), the two main compounds of kratom, Mitragynine and 7-Hydroxy Mitragynine, “interact with opioid receptors in the brain, producing sedation, pleasure, and decreased pain, especially when consumed in large amounts.” NIDA also notes that “Mitragynine acts as a stimulant, interacting with other receptors in the brain. In small doses, users have reported increased energy, sociability, and alertness instead of sedation.” While kratom is used by some individuals in the U.S., it is important to be aware that its effects can vary and it has not been approved by the FDA.

There are three distinct types of leaves that can be harvested from the Mitragyna Speciosa tree: white vein, green vein, and red vein. This is a physical description that refers to the color of the veins that run through each leaf. This is partly determined by genetics, but it also varies depending on how mature the leaf is, how much sunlight the tree receives, and other environmental factors. There are consistent differences in the aroma of kratom that correlate to its leaf vein coloration; Red is analgesic and calming, white is energizing and uplifting, and green falls between the two.

There are different strains for different needs and wants. All strains contain the same active alkaloids just different amounts that make the aroma, effects, and potency vary. Try a few different strains that are marked to match your criteria. The quality of the leaves is the most important factor in the potency of kratom. With GoPure you always get the best quality kratom with a 100% satisfaction guarantee.

We always test every batch of kratom we receive. This is to make sure you get the best quality and purest form of the leaf. We take your safety and product quality very seriously. Every batch is tested for heavy metals, bio-contaminants, and pesticides. This ensures our Kratom is always pure and all-natural, with no additives, fillers, chemicals, or other impurities. We also test our products for alkaloid content to verify their potency is up to our standards.

Keep your kratom in a cool and dry place. Kratom is best stored in an airtight container such as the packaging you receive the kratom from us. Keep kratom at room temperature and away from sunlight.

We import kratom directly from the rainforests of Southeast Asia. All our products are sustainably sourced, with GoPure kratom coming from the Mitragyna speciosa trees growing naturally as part of the ecosystem. Located in the most fertile and lush forests of Southeast Asia, particularly in Indonesia, our kratom is 100% pure organic plant-based botanicals. We maintain strong relationships with our suppliers, ensuring that the products you receive are from the most reputable farmers. These farmers use traditional growing methods to ensure natural and sustainable farming. The leaves are carefully selected, handpicked, and dried according to nature's cycles, as they have been for centuries by locals. The finely ground powder is then packed into airtight pouches and tested to ensure premium quality before shipping from our U.S. facility.

Our processing and shipping facility is based in Cypress, CA, United States. All our products are shipped from this facility to all around US.

At GoPure, we know how much you wait for your order to arrive after clicking the final button at checkout. Therefore, we offer same-day shipping for orders paid before 3 PM PST from Mondays to Fridays. Any orders paid after this, are shipped the next business day.

GoPure USA sells and ships to U.S.-based addresses only! If you are interested in ordering kratom to other countries, please check out our GoPure European operations. GoPure ships kratom and other botanical products worldwide. If your desired location isn't listed, please contact us. Shipping restrictions can be found on our shipping page.

Tracking your order is easy! After we've packed your order and it's shipped, we send you an email with a link to track your order. You can also find the link on the Order History Page.

All GoPure products have a 100% satisfaction guarantee! Our mission is to spread happiness and well-being. We carry that through our suppliers, product category, partners, employees, and especially our customers. If you are not happy with our products, please contact us immediately and we do our best to correct the situation.

GoPure Kratom Capsules are 100% vegan. The capsules are made from plant-based materials. The capsules do not contain any irritants, preservatives, or any sugar, wheat, corn, dairy, or soy-based, which makes them suitable for anyone health-conscious or suffering from allergies.

GoPure Kratom Capsules are the same high-quality kratom you can order in the pouches. Finely ground kratom powder is packaged into 00-sized vegetarian capsules, each containing ~0.85 grams of powder. Packaged in a bottle for an easy, on-the-go solution. The capsules are a more comfortable and faster way to use and store kratom.

Kratom’s shelf life is strongly dependent on how it is stored. Keeping your powder free from exposure to heat, UV rays, oxygen, and humidity prolongs the kratom shelf-life significantly. One simple way to keep your kratom potent and fresh is to store it at a steady room temperature and away from light and moisture after opening the original sales package. Proper storage can extend kratom's shelf life keeping it fresh for up to a year.

We get a new batch of fresh kratom every 1 to 3 months. The vacuum-sealed lightproof GoPure sales packages keep the kratom powder fresh and potent for your use. The kratom should be used within a year of purchase to get the best out of the product.

You will receive the tracking link by email after your order has been shipped. You can also go to our Guest Tracking-page, and enter your email and the 9-letter order reference (for example ABCDEFGHI) to see the tracking information.

If you ordered as a guest, you will still receive the order confirmation and all order details in an email. If you want to view all your order details and the tracking online, you can use our Guest Tracking page. Enter your email and the 9-letter order reference (for example ABCDEFGHI) on the page and click "Send". The "Order Details"-page will display all the information related to your order.

Yes, that is perfectly normal. The strain colors come from the color of the central vein of the leaf. However, the normal procedure is to remove the fibrous central vein from the dried leaf before processing it into powder. Some vendors sell powders that are slightly colored, but these colors are mostly produced artificially and are not a result of the strain or the vein color. The different alkaloid profiles between the strains are deposited mostly in the green leaf area. GoPure Kratom is always produced from fresh and indoor dried leaves, which retain the healthy green color of the leaves and the chlorophylls.