Frequently Asked Questions

Kratom, also known as Mitragyna Speciosa, is a tree from Southeast Asia, closely related to the coffee plant. For centuries, people in its native regions have utilized Kratom leaves for their natural properties. These leaves are notable for containing a variety of alkaloids, with Mitragynine and 7-hydroxymitragynine being the primary ones, contributing to the plant's distinctive characteristics. Kratom has been a part of traditional practices and is now becoming more recognized globally as research into its properties and potential benefits expands.

Three distinct types of leaves can be harvested from the Mitragyna Speciosa tree: white vein, green vein, and red vein. This is a physical description that refers to the color of the veins that run through each leaf. This is partly determined by genetics, but it also varies depending on how mature the leaf is, how much sunlight the tree receives, and other environmental factors. There are consistent differences in the aroma of kratom that correlate to its leaf vein coloration, see here.

GoPure Kratom Capsules are essentially the same high-quality kratom powder you get loose in pouches. The Kratom Capsules are an easier and faster way to use and store kratom. The bottle-type packaging is easy on the go or you can take just a few caps with you for later use during the day. The finely ground kratom powder is packaged into 00-sized vegetarian capsules, each containing ~0.75 grams of powder.

There are different strains for different needs and wants. All strains contain the same active alkaloids just different amounts that make the aroma, effects, and potency vary. Try a few different strains that are marked to match your criteria. The quality of the leaves is the most important factor in the potency of kratom. With GoPure you always get the best quality kratom with a 100% satisfaction guarantee.

We always test every batch of kratom we receive to ensure you are getting the best quality and purest form of the leaf. Every batch is tested for both heavy metals and bio-contaminants. This ensures our Kratom is always pure and all-natural, with no additives, fillers, chemicals, or other impurities. Our products adhere to the strictest standards, and all products undergo rigorous testing to ensure quality and safety, showcasing our commitment to excellence. Produced in a GMP-certified facility, all are made from the finest raw materials, carefully sourced and tested by GoPure.

Kratom’s shelf life is strongly dependent on how it is stored, like any botanical product, degrades over time. Its maximum potency typically lasts for 1-3 months post-harvest. To preserve its freshness and potency, GoPure stores Kratom properly in a cool, dry place away from direct sunlight and humidity.

GoPure sources kratom straight from the rainforests of SEA countries such as Malaysia, Thailand, Indonesia, Philippines and Vietman. GoPure kratom comes from the lush leaves of Mitragyna Speciosa trees growing naturally as part of the ecosystem in the most fertile and untouched forests of Southeast Asia. Our kratom is 100% pure organic plant-based botanicals and harvested from reliable, all-natural sources. We create relationships with our suppliers, guaranteeing that the products you receive are from only the most reputable farmers who still use organic and sustainable growing methods in traditional practices. The goodness-filled leaves are carefully selected, handpicked, and dried according to nature's life cycles as they have been for centuries by the locals. The finely ground powder is packed into airtight pouches and tested to secure premium quality.

We are based in the Netherlands and all our products are shipped from our facility near Rotterdam.

GoPure ships kratom and other products worldwide. We ship to most European countries, and soon to the USA, Canada, and South America. Explore our shipping & returns page for comprehensive shipping details and restrictions.

At GoPure, your order is dispatched as swiftly as any other. Once shipped, you'll receive immediate tracking information, allowing for easy monitoring of your order's journey. We partner with well-known, reputable couriers such as UPS and FedEx to provide reliable delivery services. For orders shipped outside the EU, please note that VAT is not included, and you may be responsible for any applicable taxes, duties, or import fees upon arrival. Additionally, GoPure is not liable for any seizures by customs.

Yes, Kratom can be purchased from GoPure for international delivery just like any other product. However, it's the buyer's responsibility to confirm the legality of Kratom in their country before making a purchase. We advise all our international customers to check their local laws and regulations to ensure they can legally receive and use Kratom.

We employ a meticulous packaging process to safeguard both the product and its packaging from any biological contamination. Additionally, our team utilizes certified safety equipment during order picking and shipping to ensure that parcels leave our facility securely. Additionally, customers can opt for contactless delivery through our carrier.

While we provide Kratom as bulk botanicals, respecting our customers' privacy is our top priority. That's why we've taken extra steps to ensure discreet packaging that conceals the contents. GoPure's updated packaging approach eliminates any indications of Kratom on the exterior, and parcels are labeled 'Not for human consumption' for added discretion. You can trust that your order will be handled with the utmost confidentiality and privacy.

At GoPure, we're committed to providing excellent service to all our customers. While we offer secure and discreet shipping options, we encourage our customers to be aware of their local guidelines on Kratom. It's important for customers to check their local regulations to ensure they can receive Kratom without any issues. Our focus is on delivering our products safely and responsibly to your doorstep.

At GoPure, we don't provide guidance on the use of Kratom as we sell it as bulk botanicals. We ensure customers have access to detailed descriptions and facts about the different Kratom strains we offer, enabling you to make informed choices based on your preferences and needs. For any product-related inquiries, our customer service team will provide clarity and support in selecting the right Kratom you're looking for.

At GoPure, we prioritize swift shipping to get your order to you as soon as possible. While shipping times may vary based on your location and the carrier, we make it a priority to process orders promptly. We ship orders on the same day during weekdays, but please note that cut-off times for this may vary depending on the destination. To ensure the quickest dispatch, we advise placing your order early in the day. 

Tracking your order is easy! Once your package is sealed and on its way, we'll provide you with a tracking code. You'll receive the tracking link via email. If you don't see it in your inbox, be sure to check your spam folder, just in case. Alternatively, you can also access the tracking link on the Order History Page.

If you have any questions about your order or our products, you can easily reach out to GoPure through multiple channels. Feel free to contact us via email, or get in touch through our social media platforms, including Instagram, Facebook, and Reddit. We are dedicated to providing timely and helpful responses to ensure your experience with GoPure is as smooth and satisfying as possible.

For international orders, GoPure accepts a variety of payment methods to accommodate our customers worldwide:
USD: ACH/Wire GBP: Domestic Bank transfer
EUR: Bank transfer, credit/debit cards, iDeal, Bancontact, EPS, Giropay, 
Cryptocurrencies: Support for BTC, ETH and many more alt-coins

All GoPure products have a 100% satisfaction guarantee! Our mission is to spread happiness and well-being. We carry that through our suppliers, product category, partners, employees, and especially our customers. If there is something wrong with the order you receive or you are not happy with our products, please contact us immediately and we will do our best to correct the situation.

If you have any issues with the product itself or you did not receive what you ordered, also contact us immediately and we will do everything in our power to remedy the situation. We stand by our happiness guarantee, which is there to ensure every customer is fully satisfied with their purchase and our products.

If you ordered as a guest, you will still receive the order confirmation and all order details in an email. If you want to view all your order details and the tracking online, you can use our Guest Tracking page, enter your email and the 9-letter order reference (for example ABCDEFGHI) on the page and click "Send". The "Order Details"-page will display all the information related to your order.

Yes, that's completely normal. The colors of different strains come from the natural color variations in the central vein of the leaf. During processing, the fibrous central vein is typically removed from the dried leaf before it's ground into powder. Some vendors may offer colored powders, but these colors are often artificially added and don't reflect the natural strain or vein color. At GoPure Kratom, our powders are derived from fresh, indoor-dried leaves, preserving their natural green color and chlorophyll content.

Yes, GoPure offers wholesale pricing and bulk orders for international customers. We cater to both personal and business needs with competitive rates and support for seamless shipping internationally. For more details or to discuss your specific requirements, please get in touch with us directly.

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