Gopure Kratom Free shipping to UK and to Europe with DHL UPS and DPD
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MORE SHIPPING INFORMATION

We understand that shipping is an important aspect of your shopping experience, and we want to ensure you understand all the relevant information regards to the shipping process of the goods you have purchased. In this page, you can find additional details regarding shipping, carriers, and related topics to ensure a smooth delivery process.

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SHIPPING CARRIERS

To ensure reliable and efficient delivery, GoPure works with well known courier companies such as DHL, UPS, and DPD. PostNL and Deutsche Post are postal carriers and although they offer tracking, they don't provide guarantee and speed of the courier services. However, they are more affordable. The specific carrier for your order depends on the destination country. During the checkout process, the available shipping options and costs will be displayed for your convenience.

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FREE SHIPPING

One thing great we have for you as our customer is free shipping to most Continental European countries and the UK! When your cart amount (without shipping or discounts) exceeds the free shipping limit, shipping is set as free for you at the checkout. The limit to be eligible for free shipping depends on the country you are ordering to. The limit varies from one country to another because of differneces in shipping costs.

SAME-DAY SHIPPING

All orders paid before 3 pm (CET) are shipped the same day Monday to Friday. Holidays excluded.

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SHIPPING TERMS AND DELIVERY TIMES

Our goal is to get your order to you as quickly as possible. Within the EU, the estimated delivery time is typically 1 to 5 working days, depending on the carrier and service level you choose. To non-EU European countries may take 3 to 6 working days for delivery, unless it is an Express service such as UPS Express Saver. Please note that these timeframes are indicative and subject to variations beyond our control. We rely on the information provided by the couriers, and any potential delays will be communicated to you promptly.

All delivery terms and time periods are determined to the best of our knowledge based on information provided by the couriers at the start of the shipping process. Please note that these deadlines and terms are indicative and not strict deadlines. If there is a possibility of exceeding the specified time frame, our courier or GoPure support team will contact you promptly.

One of our goals is to ensure that clear delivery conditions are established between us and you, our customer. For international shipments, we follow the delivery conditions outlined in the Incoterms. Specifically, for our services to non-EU countries, we can only send parcels using the Incoterm: DAP.

Incoterms, short for International Commercial Terms, are a set of standardized rules established by the International Chamber of Commerce (ICC). They define the rights and obligations of buyers and sellers in international trade transactions.

These terms clarify key aspects of the transaction, such as the delivery point, responsibility for transportation and insurance, customs clearance, and transfer of risk. By using Incoterms, both parties can have a clear understanding of their respective roles and avoid potential disputes or misunderstandings.

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INTERNATIONAL SHIPPING AND CUSTOMS

For shipments outside the Netherlands, it is important to understand that all our products are botanical specimen and legal in the Netherlands. Buyers need to ALWAYS and comply with the laws and regulations of the destination country. While our products are legal in the Netherlands, customs regulations can vary. Please be aware that we are not responsible for any legal actions or sanctions arising from international orders. Import duties, taxes, and other charges specific to the destination country are the buyer's responsibility.

By making a purchase, the buyer acknowledges and agrees not to initiate any legal actions or claims against our website, company, or its staff members.

Please note that if a parcel comes under the scrutiny of Customs Authority, there may be delays in the delivery process. It is important to be aware that goods can be damaged, lost, or confiscated during the Customs Authority investigation. GoPure holds no liability for any damage or loss of products resulting from the actions or omissions of Customs Authority. We are unable to provide refunds for orders seized by customs or assume responsibility for any legal consequences arising from international orders.

For shipments outside the EU, it is essential to acknowledge that import duties, destination country-specific taxes, including local VAT, and charges are not included in the purchase price. These charges are the sole responsibility of the buyer.

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TRACKING

Once your order is dispatched, we will send you an email containing your shipping details, including a tracking code. This allows you to track the progress of your order and stay updated on its delivery status. If you haven't received this email, please check your spam folders.

We understand that tracking multiple shipments from different carriers can be time-consuming and overwhelming. That's why we recommend using a convenient solution like AfterShip. AfterShip is a comprehensive tracking platform that allows you to track most of your shipments in one place. By simply entering the tracking numbers provided for your orders, you can easily monitor the progress of your shipments and receive real-time updates. With AfterShip, you no longer have to visit multiple carrier websites individually, saving you time and effort.

You can use below form to enter your tracking code and click to track with AfterShip:

For orders shipped with Deutsche Post, you can track your package using the following link: https://www.packet.deutschepost.com/webapp/public/packet_traceit.xhtml. By entering the tracking number provided in your shipping details, you can easily track your shipment and stay informed about its delivery progress.

Once your order has been dispatched from mainland Europe to the UK and registered with Royal Mail, we recommend using Royal Mail's tracking service for the most accurate updates. You can track your UK-bound shipment with Royal Mail using the following link: https://www.royalmail.com/track-your-item#. Simply enter the tracking number provided, and you'll have access to detailed tracking information to keep you informed about your delivery within the UK.

Remember that you can always find your tracking code and track your order by signing in and checking out your "My Account" area or click the "Guest Tracking"-link in the bottom of the page.

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DISCREET SHIPPING

At GoPure, we think your business is your business and no one elses.

We understand andd value the importance of privacy and discretion when it comes to your orders. That's why we take great care in using discreet packaging for all our shipments. We know that receiving your package in a discreet manner and timely manner is essential for all of you.

Our packaging not only ensures your privacy but also provides peace of mind, especially if you prefer to keep your purchases confidential. With our discreet packaging, there are no markings or labels that indicate the contents of your package, allowing you to receive your order without drawing any attention.

We believe in providing a seamless and discreet shopping experience, so you can enjoy your products with complete confidentiality. Your satisfaction is our priority, and we strive to deliver your orders discreetly, ensuring your privacy every step of the way.

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100% SATISFACTION GUARANTEE AND RETURNS

Your satisfaction is our top priority. If you are not happy with our product, please contact us within 14 days of purchase. In case your order arrives damaged or defective, we will gladly send you a replacement. For any other reason you are unsatisfied, we will work with you to address your concerns and find a suitable solution.

If you wish to return your order, please contact us before sending it back. It is important to consult with us first, as returning an order without prior communication may result in additional costs. If your order is not delivered due to an incorrect or incomplete address, we cannot be held liable for refunds. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery complications.

We hope this additional information provides clarity on shipping-related matters. If you have any further questions or concerns, please feel free to reach out to our customer service team.

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Issues in Shipping Parcels and Contacting Customer Service

At GoPure, we strive to provide a seamless shipping experience for our customers. However, we understand that unforeseen issues can occasionally occur during the delivery process. Whether it's a delay, damage, or any other concern, we want to ensure you have the necessary information to address these situations effectively.

When it comes to shipping your parcels, we partner with reliable courier services such as DHL, DPD, UPS, and Deutsche Post. These carriers handle the transportation and delivery of your packages with care and efficiency. However, in rare cases where an issue arises, you can contact the respective customer service teams or us for assistance.

In case the shipment of your order is taking too long or you feel your order is missing during shipment please contact the customer service of your courier listed in your shipping e-mail for them to locate your order.

Contacting the carriers directly through their social media channels is a convenient and efficient way to get in touch with them. Most of the major carriers, such as DHL, DPD, UPS, and Deutsche Post, have active social media presence, including platforms like Twitter and Facebook. By reaching out to them via direct messages (DMs) on Twitter or through messaging on Facebook, customers can easily inquire about their shipments, ask questions about delivery status, or address any concerns they may have. The advantage of using social media channels is that they often provide quick response times, allowing customers to receive timely assistance and support. Remember that the carriers will usually ask some details like tracking number, your name, address and phone number. Include these details when contacting the carriers through social media. This way they can get straight to the point and you skip one delay for them asking these details.

DPD Customer ServiceDHL Customer ServiceContacting UPS Customer ServiceContacting Deutsche Post Customer Service

Please note that Deutsche Post is an uninsured postal service, and it is not possible to file claims for lost or damaged shipments. However, GoPure will re-ship orders shipped with Deutsche Post in case they are lost.

In a case the shipment is lost or damaged, contact us as soon as you receive a damaged package or your tracking hasn't updated in a few days. Provide photos of the damage if possible. This will help us put a claim against the carrier.

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WRONG OR INCOMPLETE ADDRESS

If your order is not being delivered due to an incorrect or incomplete address we are not liable for refunds. In case your package is returned to us, you are still responsible for the delivery cost, possible customs fees, and for the return expenses. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.